Maintaining Efficiency While Increasing Savings
Business process outsourcing (BPO)
Bringing Global Talent to Your Organization.
Due to financial and economic pressures, many organizations find themselves navigating a tight budget. One of the most frequent budget items reviewed is workforce. Torn between slimming teams and maintaining high-quality service, there seems like no answer.
What if we told you we can offer the high-quality service your organization deserves at a fraction of the cost? Look no further.
Welcome to the Island of Leyte
Over 8,000 miles away across the Pacific Ocean lies the island of Leyte, a province of the Philippines. Here, we have established multiple locations for our business process outsourcing services. Led by our on-site operator, a BPO industry expert with over 3o years of experience, we have a well-trained workforce eager to make an impact in your organization.
Welcome to the Island of Leyte
Over 8,000 miles away across the Pacific Ocean lies the island of Leyte, a province of the Philippines. Here, we have established multiple locations for our business process outsourcing services. Led by our on-site operator, a BPO industry expert with over 3o years of experience, we have a well-trained workforce eager to make an impact in your organization.
Clinical Levels Chart
Tier 2
Scope of Practice:
- Health Promotion
- Preventative Health
- Counseling
- Health education
- Diagnosis & Treatment
Certification Required:
HEALTHCARE PROVIDER & NURSE PRACTITIONER (US STATE BOARD EXAM)
Nurse - US Licensed
Scope of Practice:
- Medical Records – Interpret/SignOff
- Vitals – Interpret/Recommend
- Medical Records – Update
Certification Required:
NCLEX-RN (US LICENSE)
Nurse
Scope of Practice:
- Office Visit Notes – Transcription
- Patient Education – Reinforce
- Patient Triage
- Virtual Medical Scribe
Certification Required:
PHNLE (PH License)
Healthcare Assistant
Scope of Practice:
- Appointment Scheduling
- Insurance Verification
- Insurance Prior Authorizations
- Referrals
- Fax Clerk
- Post Discharge Follow Up
Certification Required:
GRADUATE OF ANY HEALTHCARE COURSES WITH AT LEAST *2 YEARS EXPERIENCE
Care Coordinator
Scope of Practice:
- Patient Check-In
- Registration
- HMO
- Create Patient’s Chart
- Appointment Reminders
- Pre-Visit Work
Certification Required:
GRADUATE OF ANY HEALTHCARE COURSES WITH AT LEAST *2 YEARS EXPERIENCE
Clinical Levels Chart
Tier 2
Nurse - US Licensed
Nurse
Healthcare Assistant
Care Coordinator
Philippine Capabilities
Healthcare BPO Services
General Consultation
COVID-19 Related Visits
Imaging Appointments
Specialty Services Referrals
Authorization
Remote Patient Monitoring
Medical Transcription
Patient Outreach
Narrative Writing
Revenue Cycle Management
Medical Billing
Medical Collections
Patient Intake
Insurance Verification
Denial Management Services
Medical Claims Processing
Patient Demographics Entry
CPT & ICD-10 Coding
Other Services Provided
Customer Service
Service/Cross-selling
Email/Chat
Complaints/Collections
Virtual Assistants
Back Office
Data Entry
Entry Order
Processing
Admin Work
Finance
Sales / Approvals
Accounting / Pay Roll
Billing / Receivables
Reports / Forecasting
Tech Support
Tier 1 Help Desk
Database Administration
Network Monitoring
Web Dev / IT Programming
Insurance
Qualification
Claims Processing
Verification
Medical Receivables
Sales
Lead Development
Appointment Setting
Qualification
Reports/Forecasting
Philippine Capabilities
Healthcare BPO Services
General Consultation
COVID-19 Related Visits
Imaging Appointments
Specialty Services Referrals
Authorization
Remote Patient Monitoring
Medical Transcription
Patient Outreach
Narrative Writing
Revenue Cycle Management
Medical Billing
Medical Collections
Patient Intake
Insurance Verification
Denial Management Services
Medical Claims Processing
Patient Demographics Entry
CPT & ICD-10 Coding
Customer Service
Service/Cross-selling
Email/Chat
Complaints/Collections
Virtual Assistants
Back Office
Data Entry
Entry Order
Processing
Admin Work
Finance
Sales / Approvals
Accounting / Pay Roll
Billing / Receivables
Reports / Forecasting
Tech Support
Tier 1 Help Desk
Database Administration
Network Monitoring
Web Dev / IT Programming
Insurance
Qualification
Claims Processing
Verification
Medical Receivables
Sales
Lead Development
Appointment Setting
Qualification
Reports/Forecasting
Case Study
Admin Staff Augmentation
Pulse was contracted to develop and implement a BPO solution to augment a Healthcare Technology’s IT and Admin staff. By utilizing Admin Staff Augmentation, we were able to identify 44 FTE across the departments to outsource. The newly hired individuals reported directly to their home department management which reduced internal politics.
Their decision to outsource IT and Admin staff resulted in a 50% reduction in hourly cost per employee. By implementing our off-shore strategy, the organization saved $1,500,000. With these savings, they were able to staff more professionals, get more done with lower cost and resulted in a better customer experience.
Positions Outsourced
44
Savings Produced
$1,500,000
Case Study
Admin Staff Augmentation
Pulse was contracted to develop and implement a BPO solution to augment a Healthcare Technology’s IT and Admin staff. By utilizing Admin Staff Augmentation, we were able to identify 44 FTE across the departments to outsource. The newly hired individuals reported directly to their home department management which reduced internal politics.
Their decision to outsource IT and Admin staff resulted in a 50% reduction in hourly cost per employee. By implementing our off-shore strategy, the organization saved $1,500,000. With these savings, they were able to staff more professionals, get more done with lower cost and resulted in a better customer experience.
Positions Outsourced
44
Savings Produced
$1,500,000
Problem: Cost to Serve Clients
My customers were constantly complaining about service, not being able to schedule a visit, resulting in lost customers…
Pulse helped me consolidate front desks across our offices standardizing processes and optimizing the customer life cycles. Local staff now have more time to spend with patients focusing on their care. They also generated growth by reaching out to customers proactively for check-ups and asking for referrals.
“[They] allowed us to focus on our customers and not administration work”
Problem: Adding Customers
Our patient engagement and usage of monitoring devices was low resulting in customer churn and unhappy patients.
Pulse worked with us to create a customer on-boarding journey that led to higher device installation rates. Then a customer strategy to keep patients engaged resulted in higher attrition and Improved satisfaction scores by assigning, “Engagement coaches”.
“Pulse Increased engagement, NPS scores, and retention”
Problem: Cost to Serve Clients
Our help desk was overwhelmed with tickets, (3-5 day turn around times) and we couldn’t staff up due to budget constraints.
Pulse Identified tier 1 traffic, documented the processes, developed standardized trouble shooting steps, and Increasing 1st call resolution by over 50%. The labor cost savings and reduced repeat calls allowed us to answer calls in under 60 seconds within budget.
“The Pulse team helped us reduce down time and identify root cause Issues eliminating calls”